Warranty, Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 14 days of the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email: service@veymax.com at first.

WARRANTY POLICY

The following are covered by the warranty:

Veymax provides a 9-month warranty for the boards and a 6-month warranty for parts （*when customers buy the parts separately) which starts from the day the package is delivered to customers. Long periods of unused  (No reply to customer service) also count in a 9-month warranty. 

FYI, All defects caused by the skateboard itself, such as the motor not working, the ESC not being paired with the remote control, not being started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Include:
(1) Hub Motor
(2) ESC 
(3) Battery
(4) Remote
(5) Charger

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

1. Warranty does not cover easy-broken parts: such as front wheels, decks, belts, Grip Tape, and PU Sleeves. (Except just delivered within 7 days)

2. The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

3. The waterproof level of the Veymax skateboard is IP55, which can prevent sputtering water and dust under normal conditions. Water-resistant means that our boards won’t let water in. easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

4. Veymax board doesn't support any transactions and resold skateboards. Warranty is only available to the original purchaser. The second hand is not covered under warranty.

5. Warranty does not include resending a new skateboard, we only provide a replacement for broken parts.

Refund & Return Policy

• 1. We can refund orders that have not yet been shipped, and the refund will occur within 7 to 15 working days. If the goods have been sent, order cancellation or refund is not supported because we cannot intercept the order after it has been transmitted to the logistics company.
  
  2. It can be returned within 14 days: it must be unused, not dirty, the outer packaging is intact, and it will not affect secondary sales. The shipping freight will be deducted and the return freight will be borne by the customer;
  
  3. If your order is lost during shipping or customs clearance, we will notify you and let you decide whether you want a refund or free reshipping for a fee. (If you choose a refund, we will not refund the shipping fee)
  
  4. If there are any quality problems with the products you receive, please contact customer service. We will provide you with free replacement parts as soon as possible and assist you with replacement parts under our guidance.

Email:service@veymax.com

Customer service: +1 3475932654