Warranty, Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 14 days of the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email: service@veymax.com at first.

WARRANTY POLICY

The following are covered by the warranty:

Veymax provides 6 months warranty for boards and 3 months warranty for parts （*when customers buy the parts separately) which starts from the day the package is delivered to customers. Long periods of unused  (No reply to customer service) also count in a six-month warranty. 

FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Include:
(1) Hub Motor
(2) ESC 
(3) Battery
(4) Remote
(5) Charger

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

1. Warranty does not cover easy-broken parts: such as front wheels, decks, belts, Grip Tape, and PU Sleeves. (Except just delivered within 7 days)

2. The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

3. The waterproof level of the Veymax skateboard is IP55, which can prevent sputtering water and dust under normal conditions. Water-resistant means that our boards won’t let water in. easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

4. Veymax board doesn't support any transactions and resold skateboards. Warranty is only available to the original purchaser. The second hand is not covered under warranty.

5. Warranty does not include resending a new skateboard, we only provide a replacement for broken parts.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 14 days after you receive them.
  • All items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

  • On-sale items are non-refundable.
  • Damage/Lost caused by customers is non-refundable.

General Return Process

  • Initiate a return: Please email us at service@veymax.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  • If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
  • No restocking fee to be charged to the consumers for product returns.
  • If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The delivery fee of the original order needs to be deducted. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at service@veymax.com

Please Note: we do not refund our original shipping cost.

Order Cancellations

  • We can cancel the order for you if you contact us in time(3 days as long as the items are not shipped) after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

Email:service@veymax.com

Customer service: +1 3475932654