Shipping Policy

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Order Processing Time: All orders take 1 to 3 business days to process, fill, and ship.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

For veymax electric skateboard

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

2-5 days

Free Shipping

UPS, USPS, DHL, FedEx

EU 30-55 days Free Shipping Sea Shipping
UK 30-55 days Free Shipping Sea Shipping
CA 30-55 days Free Shipping Sea Shipping
AU 15-20 days Free Shipping UPS, USPS, DHL, FedEx

Veymax Merlin/Nano shipped via air from China Warehouse 10-20 Days delivery. 

(excluding Hawaii, Alaska, United States Minor Outlying Islands, P.O.Box, APO, FPO and U.S. protectorates)

Accessories are shipped by air. Free shipping on orders over $29. Orders under $29 have a fixed shipping fee of $10. 

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

NOTICE* Delivery time is an estimate and is calculated from the date of shipment, not the date of the order, and may take longer than estimated due to invalid addresses, customs clearance procedures or other reasons.

For transportation to other countries, please contact the email: service@veymax.com

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
  • For tracking your order, please click here.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund all of your money.
  • Orders can't be cancelled once the parcel is shipped out.

About Tax

In rare cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: service@veymax.com

Customer service: +1 3475932654

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