In the case that USA (or other local) warehouses are out of stock (as showing on the product page or via other notices), we will process the order and ship the package directly from China factory to you with an email notice of tracking number. We use USPS/FedEx/DHL/UPS and other local logistics companies for delivery services. You can check your express logistics status through the express service company's official website (you can see the updated logistics tracking number in your personal Veymax account). Note:

1. Please confirm your address before payment. Veymax orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

2. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

We are now can send to these countries: USA, UK, CA, AU, EU, Asia. 

For other countries/regions, please contact customer service.

Because your order was detected as an account with high risk. So, we have to cancel your order and you will receive a refund within 7 business days. If you are still willing to buy a board from us, please use another email address.

Please contact our customer support, we will always do our best to help, but there are no guarantees. Sometimes it is simply too late, and the courier no longer allows a change. If there is an additional charge to change the address, the customer will be notified before the change to decide if they want to proceed. The customer will be responsible for any additional charges incurred.

Yes, you can! You need to contact us within 2 hours after you place the order. However, we cannot guarantee that your order will be changed successfully because it is hard to modify the order once it gets sent to the factory.

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Order Processing Time: All orders take 1 to 3 business days to process, fill, and ship. Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Your order can only be canceled before it ships. To cancel the order, please email us: service@vaymax.com. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@veymax.com Please Note: we do not refund our original shipping cost.

In rare cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

For international delivery, this situation happens before your parcel arrives in your country. And the tracking number will be updated after it arrives.

It depends on which region you are located in. Orders shipped from local warehouses take 2-5 business days to arrive. International shipments take 15-55 days. Please read Shipping Policy for details. Delivery details will be provided in your confirmation email.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

Or: 

You can this is tool to track your order with the shipping number: https://veymax.com/pages/order-track

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

Hawaii, Alaska, United States Minor Outlying Islands, P.O.Box, APO, FPO and U.S. protectorates

Shipment delays are normally caused by natural disasters, holidays and other logistical problems.

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.Tracking information may take 48 to 72 hours to update. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

We want you to be thrilled with your purchase and come back for more.

You can ask for a return if:

Items returned without authorization will not be accepted.

Items must be returned within 14 days after you receive them.

All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When returning or exchanging items, customers must use a shipping method providing tracking information.

If you are unhappy with your purchase, as long as you contact us within 14 days of the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email: service@veymax.com at first.

We will issue a refund if:

① You cancel your order prior to your package being shipped We will refund you within 7 business days.
② Your order is detected as an account with high risk. In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.


We do not refund:

① If the order has shipped
② We don't accept returns.

If you encounter issues with your skateboard, here are several places where you can seek support:
Website Customer Service Support:
Email us at service@veymax.com, check out our FAQs, contact us via our chat and we will get back to you throughout the day (Monday - Friday 9:00 - 18:00).
Social Media Accounts:
Join online communities and forums where skateboard enthusiasts and professionals gather. Post your questions in relevant topic sections. Other members may share similar experiences and provide solutions.
You can also visit the Veymax YouTube channel for product-related video tutorials and answers.
Regardless of the support channel you choose, please ensure that you describe the issue clearly. This will help us better understand your situation and provide accurate assistance.

To turn the remote on, press the on/off button for 3 seconds, the LCD screen will display all functions and information.
To turn the remote off, press and hold the on/off button for 3 seconds or until the screen turns off.
Tips: Always turn the board on the 1st and the remote on the 2nd.

Your Veymax board and remote have already been paired /synced during the manufacture. Pairing/syncing a new remote of your board, please follow the below procedure:
① To turn the board on by pressing the power button on your Veymax board once.
② To turn the remote on by pressing the “ON/OFF” button on your remote.
③ If you have the old remote, please make sure it is turned off.
④ Hold the power button on your board for 7 seconds, until it blinks slowly.
⑤ At the same time, press the “ON/OFF button” and “function” buttons on your remote.
⑥ When the power button blinks rapidly and the remote displays all the function and information, it is indicated your board and remote have been paired and synced.

Cruise control Function: Press the switch while accelerating, and the skateboard will go to cruise control mode at the current speed. Keep the current velocity. Cruise mode will be canceled when acceleration or braking again.

Water could damage your battery, esc, motors, or even the bearings in the wheels too. Kindly Warning: If there was potential risk of water damage to the battery before, please disconnect the battery from the board immediately and stop charging it or use it! Keep the battery in a dry , and fire resistant place to avoid potential fire risk. A Li-ion battery store and release its electrical energy through electrochemical reactions. When electrical energy is drawn/discharged from the battery, lithium ions move from one electrode to the other. The electrodes are submerged in a liquid called an electrolyte, which allows for the movement of ions and consists of lithium salt and organic solvents. It is these organic solvents which are the leading fire hazard in Li-ion batteries. Furthermore, the positively charged electrode (cathode) in the battery contains oxygen, which may be released if the battery is subjected to specific stresses, e.g., internal short, excessive heat, and more. This means that the Li-ion batteries have all the elements needed to self-sustain a fire. Water damage is NOT covered under our warranty. We recommend you maintain the board in good dry condition always, which will extend the life of it much longer. 

If you accidentally ride in the rain or on wet surfaces, wipe off all the water on the surface of your board, especially in the charging port, and do not charge your board until it gets dry. Then, idle motors of your board for 10 minutes in order to dry the inside of motors for avoiding rusts. 

There are several suggestions：
① Do not always use the battery completely empty and then charge it. It is recommended to charge the battery when there is more than 25% left.
② If you want to store the battery for a long time, please charge it every 2 months.
③ Keep it away from water. 

1.5A or 2A is standard charging, and the charging time takes about 4 hours (from 0-100% above). When charging, 3A is generally a fast charging version, and charging usually takes about 1-2 hours.

Veymax differentiates itself from other brands by focusing on innovative, high-quality products that provide superior user experience. Veymax also prioritizes excellent customer service and affordable pricing, making it a strong competitor in its market.

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.