Veymax Cejour Electric Skateboard with Handle Suitable for Commuting

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It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Order Processing Time: All orders take 1 to 3 business days to process, fill, and ship. Generally, orders are shipped within 3-10 working days of order confirmation/payment. Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours).

When your order ships you will receive a separate email providing you with a tracking number to track your order. You can also log into your account and click on the order in question to see the status.
Or:
You can this is a tool to track your order with the shipping number: https://veymax.com/pages/order-track *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

The following are covered by the warranty: Veymax provides 6 months warranty for boards and 3 months warranty for parts （*when customers buy the parts separately) which starts from the day the package is delivered to customers. Long periods of unused (No reply to customer service) also count in a six-month warranty. Include: (1) Hub Motor (2) ESC (3) Battery (4) Remote (5) Charger The following are not covered by the warranty: 1. Warranty does not cover easy-broken parts: such as front wheels, decks, belts, Grip Tape, and PU Sleeves. (Except just delivered within 7 days) For more details, please refer to our Warranty Policy.

To turn the remote on, press the on/off button for 3 seconds, the LCD screen will display all functions and information. To turn the remote off, press and hold the on/off button for 3 seconds or until the screen turns off. Tips: Always turn the board on the 1st and the remote on the 2nd.

Your Veymax board and remote have already been paired /synced during the manufacture. Pairing/syncing a new remote of your board, please follow the below procedure: ① To turn the board on by pressing the power button on your Veymax board once. ② To turn the remote on by pressing the “ON/OFF” button on your remote. ③ If you have the old remote, please make sure it is turned off. ④ Hold the power button on your board for 7 seconds, until it blinks slowly. ⑤ At the same time, press the “ON/OFF button” and “function” buttons on your remote. ⑥ When the power button blinks rapidly and the remote displays all the function and information, it is indicated your board and remote have been paired and synced.

The new electric skateboard undergoes product testing before leaving the factory. When you receive the battery, it usually has around 95% of its capacity, so you don't have to immediately charge it. You can ride it first and charge it when the battery level drops to about one bar or 20-30% for optimal charging efficiency. Veymax electric skateboards are forbidden to be used with other models of chargers.

If you encounter issues with your skateboard, here are several places where you can seek support: Website Customer Service Support: Email us at service@veymax.com, check out our FAQs, contact us via our chat and we will get back to you throughout the day (Monday - Friday 9:00 - 18:00 GMT+8). Social Media Accounts: Join online communities and forums where skateboard enthusiasts and professionals gather. Post your questions in relevant topic sections. Other members may share similar experiences and provide solutions. You can also visit the Veymax YouTube channel for product-related video tutorials and answers. Regardless of the support channel you choose, please ensure that you describe the issue clearly. This will help us better understand your situation and provide accurate assistance.

Use the T-shaped tool from the accessories to remove the trucks. Align the Anti-Collision Pads to the surface of the board, then place the trucks and tighten the screws in sequence.

Taillights are mounted above the trucks. Use the T-shaped tool from the accessories to unscrew the screws on the trucks. Differentiate between the left and right light stands. Cover the taillights on the trucks and tighten the screws in sequence.